Privacy Policy

Privacy Policy:

This Privacy Policy describes how Oud Ibento ("we," "us," or "our") collects, uses, and shares your information when you purchase tickets for the Oud Ibento event through our website. We are committed to protecting your privacy and handling your personal information with care and transparency.

 

What Information We Collect:

When you purchase tickets for the Oud Ibento event, we may collect the following types of information:
* Contact Information: Your name, email address, and phone number. This is essential for sending you your tickets, event updates, and important information.
* Payment Information: Details required to process your ticket purchase, such as your credit card number. Please note that we do not store your full payment card details on our servers; this information is securely processed by our third-party payment gateway providers.
* Voluntary Information: Any other information you choose to provide us, or accessibility needs, to help us enhance your event experience.

How We Use Your Information:

We use the information we collect for the following purposes:
* To Process Ticket Purchases: To complete your transactions and send you confirmation emails, e-tickets, and receipts.
* Event Management and Communication: To provide you with important information about the Oud Ibento event, including any schedule changes, venue details, or special announcements.
* Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you might encounter related to your ticket purchase or the event.
* Legal Compliance: To comply with applicable laws, regulations, and legal processes.

How We Share Your Information:

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
* Payment Processors: We share necessary payment information with secure third-party payment gateways to process your ticket purchases. These providers are bound by their own privacy policies and data security standards.
* Service Providers: We may work with other companies that provide services on our behalf, such as email delivery services for sending event updates. These providers are only given access to the information necessary to perform their functions and are obligated to keep your information confidential.
* Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
* Event Partners (Limited): In very specific circumstances, and only if clearly stated at the time of purchase, we might share limited, non-sensitive information (like your name for a guest list) with essential event partners directly involved in the operation of Oud Ibento. You will be informed if this is the case.

 

Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for accounting or legal obligations).
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
* Access: Request a copy of the personal information we hold about you.
* Correction: Ask us to correct any inaccurate or incomplete information.
* Deletion: Request the deletion of your personal information, subject to certain exceptions.
To exercise any of these rights, please contact us.
Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, so please review it periodically. Your continued use of our website after any changes signifies your acceptance of the updated policy.